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General Terms

Services provided under Pace E-Commerce Ventures Ltd. (brand: Paceroots).
Terms updated periodically without notice; continued use means acceptance.

Orders & Production

Orders confirmed upon receipt of advance payment.
Production timelines shared upfront; may vary by complexity and order size.
Orders containing offensive or infringing material may be rejected.

Minimum Order Quantities (MOQ)

We specialize in low MOQs, starting from single-piece orders (product dependent).
Larger orders benefit from lower per-unit costs and extended customization.

Intellectual Property (IP) Rights

All client-supplied logos/artwork remain the client’s property.
Clients must ensure ownership/permissions; Paceroots is not liable for third-party claims.
Final deliverables transfer on full payment, but we may use visuals for portfolio/marketing unless restricted in writing.

Payment Terms

50% advance, balance before shipment.
Small orders may require 100% upfront.
Accepted: Bank transfers, credit/debit cards, secure gateways.
Domestic orders billed in INR + GST; international in USD.
Customs/import duties borne by client.
Late payments: 1.5% monthly interest may apply.

Shipping & Delivery

Worldwide delivery via DHL, FedEx, BlueDart & partners.
Shipping times are estimates; customs delays possible.
Tracking IDs provided with every order.

Returns & Cancellations

As products are custom-made, returns only for defects.
Cancellation requests accepted within 24 hours of confirmation.

Limitation of Liability

Liability limited to invoice value.
Paceroots not responsible for indirect losses or delays beyond control.

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